Hummingbird Help Center
  • General
    • Adding additional data to a review (Custom Fields)
    • What is Hummingbird?
    • How do I send feedback or get answers to my questions about Hummingbird?
    • How do I sign-in to Hummingbird for the first time?
    • What are the Hummingbird APIs?
    • What is Hummingbird’s onboarding process?
    • What’s Hummingbird’s data retention policy?
    • What’s Hummingbird’s security and data management policy?
    • Which browser is Hummingbird compatible with?
    • Which features should I highlight during an audit? What should I present to the regulators?
  • Analytics
    • How can I export data from an Analytics table?
    • Where can I see a summary of all my cases over time?
    • Where can I see a summary of all the stats associated with my cases?
    • Where can I see my team's workload and analyze the time it takes to complete reviews?
  • Case Management
    • How can I add tags to cases?
    • Can I delete cases that were created by accident?
    • Can I make changes to a case that’s already been submitted for approval?
    • Can I set ongoing monitoring/reminders for certain cases? Where can I find these cases?
    • How can I add an approver in within a review?
    • How can I assign a review to a team member?
    • How can I change the assignee name on a completed review?
    • How can I configure workflows in Hummingbird?
    • How can I confirm that a file has successfully been imported in Hummingbird?
    • How can I create a new case?
    • How can I create triggers for a case?
    • How can I filter my cases by review type?
    • How can I reorder existing columns or add columns on my dashboard?
    • How can I see time-sensitive (high priority) cases?
    • How can I verify that the cyber event indicators have been imported correctly?
    • How can I view details of a case or work on a case?
    • How can I view and manage Subject data?
    • How can I see all Profiles associated with my cases?
    • How do I complete a review (from start to finish)?
    • How do I manually import data into Hummingbird?
    • How does the timestamp work in Hummingbird?
    • How can I download case files?
    • How should I manage case names in Hummingbird?
  • Collaboration
    • Are comments included in SAR filings or other reports?
    • How can I alert a team member to a case?
    • How can I manage a joint SAR?
    • Where can I find my in-app notifications?
    • Where can I leave comments for team members in Hummingbird?
    • How can I add formatting to my Narratives?
    • Where can I manage my email notifications?
  • Data Integrations
    • How should I integrate transaction monitoring alerts? What’s the recommended data flow?
    • Reporting Credit Card Numbers on SAR Forms
    • What are the minimum data requirements for importing transactions?
    • Why did Hummingbird reject my file import? Why did my file fail to import?
    • When importing data to existing cases, how are locked cases handled?
  • Features
    • Batch Filings w/ FinCEN
    • Case File Attachments
    • Case Pinning
    • Enhanced Dashboard Filtering
    • CRM Entity Merging
      • Expectations
      • API Interaction
      • Upcoming work
    • CRM Profile Attachments
    • CRM Relationships (including beneficial owners)
    • Queue Assignments
    • Quick Links
    • Tag Management
    • Traceable Filings
    • Can I lock the information in a case?
    • Can I add custom suspicious activities to the Activities task?
    • Can I configure surveys within a workflow?
    • How can I add information to a case?
    • How can I remove a Profile from a case?
    • How can I update information for an entity?
    • How can I visualize the connections among all the entities within a case?
    • How can I visualize the location of each of the entities associated with a case?
    • How will the information in my case map to fields in Suspicious Activity Reports (SARs)?
    • What are narrative templates and where I can manage them in Hummingbird?
    • How do I manage transactions?
    • Would I get notified when a subject is involved in another case?
    • Hummingbird AI: Security & Privacy Overview
  • Hummingbird API
    • How do I generate API keys?
    • How do I get started with Hummingbird’s API integration?
    • Is there a limit on the size of API calls?
    • What’s the difference between the Alerts API and the Case API?
    • Where can I get more information about why an API call failed?
    • Can I upload files over the API?
      • Supported Mime Types
    • How do I upload larger Alerts data via API?
  • Platform Administration
    • Can Hummingbird auto-assign reviews to my teammates?
    • Can I remove certain data imports or clear out the entire import history in my sandbox or production
    • How Do I Export My Organization's History?
    • How can I switch between organizations I’m assigned to?
    • How can I view or change information about my team or organization?
    • How are Filing Institutions and Financial Institutions related?
    • How do badges (roles & permissions) work in Hummingbird?
    • How do I access my Hummingbird sandbox or production environment?
    • How do I switch the integration from sandbox to production at launch?
    • How does the out of office functionality work in Hummingbird?
    • How should I configure my firewall settings?
    • What’s the difference between the Organization tab and the Filing Institution tab in Settings?
    • Where can I check the system status of the Hummingbird platform?
    • Where can I manage my account information?
    • Where can I see a history of user activity in Hummingbird?
    • Where can I see a list of released features within the Hummingbird platform?
  • Reporting
    • Does Hummingbird guarantee that SAR filings won’t receive warnings or be rejected?
    • How can I flag transactions? How can I view the list of flagged transactions as part of the SAR?
    • How do I connect Hummingbird to FinCEN?
    • How does FinCEN process SAR filings? How long does it typically take to process these filings?
    • How does Hummingbird manage connectivity to FinCEN?
    • What happens if I mistakenly resubmit a SAR filing that has already been sent to FinCEN?
    • What is the Hummingbird SAR Filing API?
    • Where can I download a case data summary report?
    • Why are validation errors preventing me from closing out or submitting a case?
    • Does FinCEN support Unicode characters?
    • Why aren’t the dates of birth for subjects populating in the FinCEN SAR PDF?
  • User Administration
    • How can I add users to my sandbox or production accounts?
    • How can I remove users from my sandbox or production accounts?
    • How can I reset my password?
    • Password Policy
    • How do I set up two-factor authentication?
    • Do you support Single Sign-On?
    • Enabling Directory Sync (SCIM) for Hummingbird
  • Notices
    • Planned Maintenance Schedule
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  1. General

How do I send feedback or get answers to my questions about Hummingbird?

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Last updated 3 years ago

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