How do I send feedback or get answers to my questions about Hummingbird?

Please email us at or send us a message by using the in-app bot (located bottom-right of the screen) on our website. You can also access our Help Center directly from your sandbox or production environment by clicking on your name on the top right and choosing “Help Center” from the drop-down menu. If you have trouble viewing the articles, please log into the sandbox environment.

Our service-level agreement (SLA) for the service as a whole is covered in our contract with you (customer).

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