> For the complete documentation index, see [llms.txt](https://help.hummingbird.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.hummingbird.co/account-and-access-management/how-can-i-reset-my-password.md).

# How can I reset my password?

During onboarding, Hummingbird’s customer success team will trigger a welcome email which prompts you to login. Use the link in the welcome email to set up a strong password.

<figure><img src="/files/SjqROt915y3OL6LwTZLh" alt=""><figcaption></figcaption></figure>

1. Once your account has been confirmed, you can click on the “Forgot password?” button on the Hummingbird login page ([sandbox account](https://sandbox.hummingbird.co) or [production account](https://app.hummingbird.co)) to trigger the reset password flow.

![](/files/rTgtamjv0ko1292seBno)

2\. Enter your email and click on "Send Password Reset Instructions"

3\. Open the password reset email and click on "Change My Password"

![](/files/7cvnOu8WaU6xPoBkWy1M)

4\. Set up a new strong password then click on "Change Password"

![](/files/m4uIquk3tvRFh4I4AaE0)

5\. You should now be redirected to the login screen where you'd input your email and the new strong password

![](/files/HhLASERfmCiEAVJJ30Ay)

{% hint style="info" %}
For security reasons, we lock your account after 5 failed login attempts for 10 minutes. After that, your account would automatically unlock and you can log in again.
{% endhint %}