# How can I reset my password?

During onboarding, Hummingbird’s customer success team will trigger a welcome email which prompts you to login. Use the link in the welcome email to set up a strong password.

<figure><img src="https://1147732760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmzoYz7iOm57ON4l86wx0%2Fuploads%2FcVG1uUeKahUfD7B9otk8%2FScreenshot%202024-09-25%20at%201.36.05%E2%80%AFPM.png?alt=media&#x26;token=36278981-f3a0-400b-9dd6-c6d919e50aac" alt=""><figcaption></figcaption></figure>

1. Once your account has been confirmed, you can click on the “Forgot password?” button on the Hummingbird login page ([sandbox account](https://sandbox.hummingbird.co) or [production account](https://app.hummingbird.co)) to trigger the reset password flow.

![](https://1147732760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmzoYz7iOm57ON4l86wx0%2Fuploads%2FRxZzCrXRX4OYpS9uG34A%2Fimage.png?alt=media\&token=cb0741c9-95fa-40e3-9c86-798922b564e4)

2\. Enter your email and click on "Send Password Reset Instructions"

3\. Open the password reset email and click on "Change My Password"

![](https://1147732760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmzoYz7iOm57ON4l86wx0%2Fuploads%2F15fwGZrmtciphlMPW6sq%2Fimage.png?alt=media\&token=ef345fbe-ee38-41b1-a4f7-e4a3d0929fea)

4\. Set up a new strong password then click on "Change Password"

![](https://1147732760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmzoYz7iOm57ON4l86wx0%2Fuploads%2FIbqOYS4fFgUTsrbtV760%2Fimage.png?alt=media\&token=50af04c7-3c7c-4dea-be46-4eac0e8600b6)

5\. You should now be redirected to the login screen where you'd input your email and the new strong password

![](https://1147732760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmzoYz7iOm57ON4l86wx0%2Fuploads%2FgjnS4CMRFe2461sxa3V5%2Fimage.png?alt=media\&token=0e52504e-b6e3-4826-8435-7d66d747ebdf)

{% hint style="info" %}
For security reasons, we lock your account after 5 failed login attempts for 10 minutes. After that, your account would automatically unlock and you can log in again.
{% endhint %}