Can I lock the information in a case?

Yes, you're able to lock information on a case. When you lock a case, you prevent any further editing from happening on the case. Anyone who tries to add, edit or remove information from the case will be prevented from doing so.

Lock a Case

In order to lock a case, you simply need to press the lock icon in the upper right-hand corner:

You will be presented with a modal to ensure that this was done intentionally, and that the person understands what will happen to the case:

Unlock a Case

In order to unlock a case, you need to press the same icon in the upper right-hand corner. A modal will again be presented, to ensure that this was done intentionally, and that the person understands what will happen to the case.

When a case is unlocked an audit log entry will be recorded concerning who unlocked the case, and when it was unlocked.

Once unlocked, information in the case may update automatically if you have updated the subjects, accounts, or other case elements in other areas of the Hummingbird platform.