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How can I see time-sensitive (high priority) cases?
In the main dashboard, the default view for cases is sorted by the due date (most urgent to least urgent) in the Timeline column. Either an up or down arrow (but not both) would indicate the current column that the cases are sorted by. The most urgent cases are displayed in red.
To manually set a due date, select a case from the main dashboard then click on the Clock icon at the top-right corner of the review. The due date will be reflected in the Timeline column in your dashboard. The Hummingbird team can also help you automatically assign due dates based on review type. Reach out to us ([email protected]) to learn more.
Additionally, the Time-Sensitive Review metric in the Analytics tab shows the total number of uncompleted reviews (including all review types) where the due date is less than five days away.