Quick Links
Create lightweight shortcuts to the tools you use daily, whether it is Google or one of the other platforms you use outside of Hummingbirds.
What are Quick Links?
A common need when working compliance cases is to quickly jump between different tools, CRMs, platforms, etc. To ease this need, we’ve introduced a no-code feature called “Quick Links” that enables your organization to create lightweight shortcuts to the tools you use daily, whether internal or external to Hummingbird’s platform.
What are some examples of Quick Links?
Below are a few scenarios where you may want to use Quick Links. Of course, every organization will have a different use case; these serve only as examples.
Example 1: You want to link out to a Google search, which queries for a person’s name followed by the keyword “fraud” to check if they have been involved in any fraudulent activities. Example:
If the person’s name is “Smaug the Dragon,” then;
The link would be https://www.google.com/search?q=Smaug+the+Dragon+fraud
Example 2: You want to link to your internal tool, which opens a person’s profile in your admin interface. You could use the person’s external_id as the resource slug. Example:
If the person’s external_id is “ABC-123”, then;
The link would be https://charming.fish/admin/persons/ABC-123
Example 3: You want to link out to an internal search portal. Example:
Where does a Quick Link show up?
When you open up a Person profile (e.g., John Doe Smith) and you will see your Quick Links populated on the right-hand side.
However, if you open up a Subject in the Case view you will see your Quick Links populated on the left-hand side.
Will the link open a new browser?
A new browser will open when you click a Quick Link. You can take a screenshot of the search results and drag and drop it into Hummingbird to add to your case.
How do I create and enable a new Quick Link?
If you have any interest in adding a new Quick Link, please reach out to your Hummingbird representative or email support@hummingbird.co. We will work with you to configure your custom QuickLink.
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