Where can I see my team's workload and analyze the time it takes to complete reviews?

Use Productivity Analytics to understand your team's performance and improve your compliance operations.

Productivity Analytics Overview

Use Hummingbird’s productivity analytics to unlock metrics that will help you improve team performance and strengthen your compliance program’s operations.

To access productivity analytics, navigate to your Analytics page in Hummingbird and click the "Productivity" tab. Here you'll find various charts that will show you upcoming casework and provide historical stats on reviews worked.

The productivity analytics dashboard helps you answer questions like:

• What's the current review workload distribution across my team?

• Do we have any overdue reviews, and what does workload look like coming up?

• How long does the team spend on different workflow steps of each review type, and where might there be bottlenecks?

How to use Productivity Analytics Charts

Note: Changes within Hummingbird may take up to 5 minutes to reflect in the dashboard. The three dot menu in the upper right side of each chart will show the most recent timestamp at which the data was refreshed.

Report Type	What it tells us	How to use it
Workload Review count by assignee	Tracks the number of reviews assigned to each team member	View each team member’s workload.
Review days until due	The number of days until a review is due for each team member	See which team members have reviews with approaching due dates so you can assign upcoming cases accordingly. Plus, be aware of reviews that are overdue in case team members are encountering challenges
Review completed per day per assignee	The number of reviews completed each day by team member	Understand your team member’s productivity in terms of reviews worked over time.
Review type timing	The average number of days it takes to make a decision on each workflow step of various review types	Use this chart to potentially identify bottlenecks in specific workflow steps for different review types. For example: If a review sits in a stage too long, there may be an opportunity for you to remove barriers or uncover friction points in the process.
Review decisions	Who made a decision on a review, plus the stage	Identify common decisions made for each stage of a review type, and any inconsistencies in decisions made by various team members for similar review types. For example, John and Jane are two investigators. Jane chooses to escalate 70% of all triage reviews and John only escalates 30% of triage reviews, which may signal inconsistencies in their approaches.
Reviews completed by decision	The number of reviews completed per review type by decision	Shows frequency of final decisions made on various review types.
Alerts	The number of case alerts triggered at various points in time	Get a historical lookback at alert volumes based on various points in time to help you identify trends and anticipate staffing needs.

Filtering

The dropdown filters may be applied for more granular reporting, such as filtering by time frame, review type, or assignee:

Downloading productivity analytics charts

Download chart data using the three dot menu in the upper right hand side of each chart. Each download will reflect the filters currently applied:

Badge Assignment

In order to access this dashboard, you must have the badge Productivity Analytics. Contact your customer support manager if you need assistance with badge assignment.