Hummingbird Help Center
  • General
    • Adding additional data to a review (Custom Fields)
    • What is Hummingbird?
    • How do I send feedback or get answers to my questions about Hummingbird?
    • How do I sign-in to Hummingbird for the first time?
    • What are the Hummingbird APIs?
    • What is Hummingbird’s onboarding process?
    • What’s Hummingbird’s data retention policy?
    • What’s Hummingbird’s security and data management policy?
    • Which browser is Hummingbird compatible with?
    • Which features should I highlight during an audit? What should I present to the regulators?
  • Analytics
    • How can I export data from an Analytics table?
    • Where can I see a summary of all my cases over time?
    • Where can I see a summary of all the stats associated with my cases?
    • Where can I see my team's workload and analyze the time it takes to complete reviews?
  • Case Management
    • How can I add tags to cases?
    • Can I delete cases that were created by accident?
    • Can I make changes to a case that’s already been submitted for approval?
    • Can I set ongoing monitoring/reminders for certain cases? Where can I find these cases?
    • How can I add an approver in within a review?
    • How can I assign a review to a team member?
    • How can I change the assignee name on a completed review?
    • How can I configure workflows in Hummingbird?
    • How can I confirm that a file has successfully been imported in Hummingbird?
    • How can I create a new case?
    • How can I create triggers for a case?
    • How can I filter my cases by review type?
    • How can I reorder existing columns or add columns on my dashboard?
    • How can I see time-sensitive (high priority) cases?
    • How can I verify that the cyber event indicators have been imported correctly?
    • How can I view details of a case or work on a case?
    • How can I view and manage Subject data?
    • How can I see all Profiles associated with my cases?
    • How do I complete a review (from start to finish)?
    • How do I manually import data into Hummingbird?
    • How does the timestamp work in Hummingbird?
    • How can I download case files?
    • How should I manage case names in Hummingbird?
  • Collaboration
    • Are comments included in SAR filings or other reports?
    • How can I alert a team member to a case?
    • How can I manage a joint SAR?
    • Where can I find my in-app notifications?
    • Where can I leave comments for team members in Hummingbird?
    • How can I add formatting to my Narratives?
    • Where can I manage my email notifications?
  • Data Integrations
    • How should I integrate transaction monitoring alerts? What’s the recommended data flow?
    • Reporting Credit Card Numbers on SAR Forms
    • What are the minimum data requirements for importing transactions?
    • Why did Hummingbird reject my file import? Why did my file fail to import?
    • When importing data to existing cases, how are locked cases handled?
  • Features
    • Batch Filings w/ FinCEN
    • Case File Attachments
    • Case Pinning
    • Enhanced Dashboard Filtering
    • CRM Entity Merging
      • Expectations
      • API Interaction
      • Upcoming work
    • CRM Profile Attachments
    • CRM Relationships (including beneficial owners)
    • Queue Assignments
    • Quick Links
    • Tag Management
    • Traceable Filings
    • Can I lock the information in a case?
    • Can I add custom suspicious activities to the Activities task?
    • Can I configure surveys within a workflow?
    • How can I add information to a case?
    • How can I remove a Profile from a case?
    • How can I update information for an entity?
    • How can I visualize the connections among all the entities within a case?
    • How can I visualize the location of each of the entities associated with a case?
    • How will the information in my case map to fields in Suspicious Activity Reports (SARs)?
    • What are narrative templates and where I can manage them in Hummingbird?
    • How do I manage transactions?
    • Would I get notified when a subject is involved in another case?
    • Hummingbird AI: Security & Privacy Overview
  • Hummingbird API
    • How do I generate API keys?
    • How do I get started with Hummingbird’s API integration?
    • Is there a limit on the size of API calls?
    • What’s the difference between the Alerts API and the Case API?
    • Where can I get more information about why an API call failed?
    • Can I upload files over the API?
      • Supported Mime Types
    • How do I upload larger Alerts data via API?
  • Platform Administration
    • Can Hummingbird auto-assign reviews to my teammates?
    • Can I remove certain data imports or clear out the entire import history in my sandbox or production
    • How Do I Export My Organization's History?
    • How can I switch between organizations I’m assigned to?
    • How can I view or change information about my team or organization?
    • How are Filing Institutions and Financial Institutions related?
    • How do badges (roles & permissions) work in Hummingbird?
    • How do I access my Hummingbird sandbox or production environment?
    • How do I switch the integration from sandbox to production at launch?
    • How does the out of office functionality work in Hummingbird?
    • How should I configure my firewall settings?
    • What’s the difference between the Organization tab and the Filing Institution tab in Settings?
    • Where can I check the system status of the Hummingbird platform?
    • Where can I manage my account information?
    • Where can I see a history of user activity in Hummingbird?
    • Where can I see a list of released features within the Hummingbird platform?
  • Reporting
    • Does Hummingbird guarantee that SAR filings won’t receive warnings or be rejected?
    • How can I flag transactions? How can I view the list of flagged transactions as part of the SAR?
    • How do I connect Hummingbird to FinCEN?
    • How does FinCEN process SAR filings? How long does it typically take to process these filings?
    • How does Hummingbird manage connectivity to FinCEN?
    • What happens if I mistakenly resubmit a SAR filing that has already been sent to FinCEN?
    • What is the Hummingbird SAR Filing API?
    • Where can I download a case data summary report?
    • Why are validation errors preventing me from closing out or submitting a case?
    • Does FinCEN support Unicode characters?
    • Why aren’t the dates of birth for subjects populating in the FinCEN SAR PDF?
  • User Administration
    • How can I add users to my sandbox or production accounts?
    • How can I remove users from my sandbox or production accounts?
    • How can I reset my password?
    • Password Policy
    • How do I set up two-factor authentication?
    • Do you support Single Sign-On?
    • Enabling Directory Sync (SCIM) for Hummingbird
  • Notices
    • Planned Maintenance Schedule
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  1. Platform Administration

How do I access my Hummingbird sandbox or production environment?

During onboarding, Hummingbird’s customer success team will set up your account in Hummingbird. User account access in sandbox and production are independent of each other, so you should receive two separate welcome emails. Learn more about how to log-in to Hummingbird for the first time (help article).

Once you’ve successfully confirmed your account, you can access Hummingbird using these URLs:

Sandbox - https://sandbox.hummingbird.co/

Production - https://app.hummingbird.co/

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Last updated 3 years ago

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