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Can I delete cases that were created by accident?
For a variety of regulatory reasons, we don't offer a delete option. Our stance is that it's better to have an audit trail. That being said, you do have the option to Cancel a review. These reviews do not show up in analytics.
Alternatively, we recommend leaving a comment on the case ("created by accident, duplicates case XYZ") and completing the case so it’s archived:
- To leave a comment at the case level, click on the "Comments" tab on the right-hand nav.
- To archive a case that’s created by accident, go to the Decision stage and make a selection. For example, an AML Investigation review type may include "U.S. Filing" action and a "Set Ongoing Monitoring" action each with its own Decision stage.