When importing data to existing cases, how are locked cases handled?

In the event that you attempt to import data to an existing case or cases via file upload, we will attempt to import that data to the cases. If the case is locked, by default the import will stop running and notify you of the error.

If you would like the option to automatically unlock cases as part of this data import mechanism, in order to prevent any data processing errors, you can select the "Unlock Cases?" option.

Note that you will need a badge with the "Unlock Case Information" permission in order to use this feature: