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Where can I add attachments to my case?
You can add one or more attachments (bulk import) in the Files panel from within a case. You can add attachments by clicking the “Upload a File” button, or by dragging and dropping your file onto the page. Tip: You can copy a screenshot to clipboard (on Apple computers, the hotkey is Command-Ctrl-Shift-4), then paste it directly into the Information page as an attachment.
On this case Files tab, most file types are supported (except for .EXE files for security reasons). You can also compress your file(s) into a .ZIP file type first. If you're unsure whether your file type is supported, please reach out to [email protected].
Additionally, you can view attachments and PDFs directly within Hummingbird without leaving the app -- simply click on the file and you will be able to view and scroll through all the pages. You also have the option to download the file by clicking on the download icon at the top-right corner of the preview screen.
Just hover over the filename and click the pencil.
- For clarity, you can only rename files that were not system generated.
- You must append the original file extension to save the new name.